Yesterday I could not connect to Windows live messenger, it gave me error 81000395 telling me that the service was not avaliable. This morning the problem is still there…so I googled a little bit to find solution. I found a lot of thing but noone worked
1) Uninstall and reinstall (did not work)
2) Uninstall and reinstall old version (It tells me that I need to upgrade an I cannot log)
3) Disable firewall
4) Dance some macumba in front of the the pc…..still not work 
5) The laptop connected well so the problem is on my desktop….
Then I found this post.
It seems absurd, but here what it happened. This post told you to enable logging, then send the log to the team that will help you to find the solution. I follow the instructions, and deleted all files that are in the Messenger received file folder, then enable logging, then try to log and…..the problem was gone . Then I disconnect and try to connect again….no way.
After 10 minutes I discovered that the problem is originated from Avg antivirus, when I disabled the MSN protection everything works again. After 4 years is the first time that AVG gives me problem, now I keep MSN protection deactivated, and I’ll wait for some upgrade.
alk.
July 22nd, 2008 at 8:49 am
Thank you for this. I’d searched for days trying to figure out what was going on and disabling that in AVG worked.
Many thanks.
July 22nd, 2008 at 9:51 am
Yup that worked just grand
thanks.
must have been a problem with the AVG upgrade.
:S:S
July 22nd, 2008 at 10:00 am
Mmm I got the same problem, done what the post says, but what do you mean by MSN protection? I cant find that any were in my AVG (what version are you running? im on the new 8.0) so, my question is, yeah whats this MSN protection thing you talk about??? thanks
July 22nd, 2008 at 11:30 am
Had the same error till now.
Thanks a lot for solving the AVG problem. I’ll pass the word on.
Thanks a lot again.
July 22nd, 2008 at 11:55 am
Ur a genius! After 2 days of false trails and totally useless suggestions it was indeed AVG! Thanks so much
Phil
July 22nd, 2008 at 12:27 pm
thanks a million! took me 2 hours of fixing b4 i came across your message…
July 22nd, 2008 at 2:46 pm
Thanks for posting this. I’ve suddenly had exactly the same problem, googled it to find the install/uninstall options (done that twice) and was begining to despair.
I use AVG (and haven’t had problems before either – it normally just works), tried your fix and I’m now signed into MSN just fine!
July 22nd, 2008 at 3:55 pm
I have avg can you tell me how to disable msn protection as i am having same problem and am at my wirs end!!
July 22nd, 2008 at 7:30 pm
AVG 8.0 sucks – piece of shit – almost like Symantec – BLOATWARE
July 22nd, 2008 at 9:50 pm
Thankyou. You are a genious. I have had this problem for a while, I tried everything as well, but I danced the macarana. Haha. Thankyou. This is the first time avg has given me a problem aswell, and hopefully it is the last.
July 23rd, 2008 at 12:41 am
I have the same problem, error 81000395, but i dont know what to do…. I do not know where the messenger recieved file folder is and i didnt really understand what you meant ( no offense), so could you explain it simpler for me? :S
July 23rd, 2008 at 1:02 am
I have AVG where do I go to diable MSN protection
July 23rd, 2008 at 1:59 am
@richard: Simply open avg doing double click on the icon on the systray, then double click “Web Shield”, go to the Instant Messaging tab and you will find “MSN Protection”.
@el buggo: I used AVG for a lot of time, I found to be quite good, far superior so symantec, and this is really the first problem I had.
From the amount of comments I suppose that there are really a lot of people with my same problem, hope AVG will solve the problem soon.
I’m happy to have helped you all.
alk.
July 23rd, 2008 at 2:04 am
To disable MSN, open AVG, dble click on web shield, there are two tabs (web/Instant messaging), click on instant messaging. Untick MSN protection box. Save Changes. Now open MSN messenger…log in.
Many thanks to the original posting!
July 23rd, 2008 at 3:59 am
your the man,have you ever contacted agv to tell them that after a while agv 8.0 decides to stop your msn email,thanks for this,could ive bein a nightmare,luckly i found it in a day,thanks so much
July 23rd, 2008 at 4:46 am
LOVE U!
thx for posting
I also searched for days thx thx!
July 23rd, 2008 at 5:50 am
you are wonderfull
i have this problem from a long time
thanx thanx thanx
July 23rd, 2008 at 8:59 am
Disabling MSN Protection in AVG REALLY WORKS! I was sceptical despite all the positive reviews on this method, but I am so glad I have been proven wrong!
July 23rd, 2008 at 9:12 am
Hey, after nearly a day of search I came across your post. Thanks a bunch
First time AVG did something like this, realy.
July 23rd, 2008 at 11:09 am
Pure genius, thank you so much.
July 23rd, 2008 at 11:23 am
DELETE COOKIES
funciona tanto para msn live como para msn 7.5 
(la clave es borrar cookies, archivos temporales) saludos amigos
Entras al Internet Explorer menú herramientas, opciones de Internet, seleccionas eliminar, seleccionas eliminar todo, cierras msn por completo vuelves a abrirlo y listo
Atte HumbertoC.
p.d. (por si acaso ejecuta el elistara, elitrip pequeños rápidos de descargar)
July 23rd, 2008 at 1:09 pm
I don’t have AVG (which most of the posts which fix this tells you to adjust). To fix this, I went to: http://www.eggheadcafe.com/forumarchives... and followed steps 7 and 8.